Support: Contact

From Waltz
Jump to navigation Jump to search

IMPORTANT: Please read our statement regarding support starting March 23, 2020 and effective until further notice.

Waltz support is available by both phone and email. We strive to return support calls within 2 hours, and return all calls within 24 hours. If you call and don't get an answer, please leave a voicemail with a short message explaining why you are calling, your name, and a number at which you can be reached.

General Support Time Sensitive/Show Support
Email Call +1 (201) 809-7000

Most support inquiries will require you to generate a .wzdiag file using the Generate Show Diagnostics option from the Help menu in Waltz.

You may be asked to Report an Issue as part of your support inquiry in order to better facilitate handling your problem.